Refund policy

Defective, Damaged or Incorrect Items

We accept return requests when an item arrives defective, damaged or different from what was ordered.

Please inspect your order after delivery and contact us within 14 days where possible if there is a problem with your item.

To request assistance, email support@3dprintinghub.com.au and provide:

Your order number
A description of the problem
Clear photographs showing the defect, damage or incorrect item

We will assess the issue before approving a return. Please do not return an item without contacting us first, as unauthorised returns may not be accepted.

Approved returns must be sent to:

3D Printing Hub
54 Grafton Street
Greystanes NSW 2145
Australia

The customer may be asked to pay the return postage initially. If we confirm that the item is defective, damaged or incorrect, we will reimburse reasonable return-postage costs. Please keep your postage receipt.

Change-of-Mind Returns

We do not accept returns or provide refunds for change of mind, accidental orders, incorrect colour selection or simply deciding that the item is no longer wanted.

Custom and Made-to-Order Products

Custom, personalised and made-to-order products cannot be returned unless they are defective, damaged or different from what was ordered.

Normal Characteristics of 3D-Printed Products

Minor layer lines, small surface marks, slight colour variations and small differences between individual products are normal characteristics of the 3D-printing process and are not considered defects.

Repairs, Replacements and Refunds

If an item has a minor problem, we may provide a free repair or another appropriate solution.

If an item has a major problem, you may be entitled to choose a replacement or refund in accordance with Australian Consumer Law.

Approved refunds will be returned to the original payment method. Please allow 3–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at support@3dprintinghub.com.au.